Customer Experience Testing

Domani facilitates customized live testing methods to identify the gaps between Web Self Service, IVR, Customer Service Knowledge Management, and Back Office Operations. We leverage our understanding in each area of the end-to-end customer experience to uncover missing capabilities that can turn into a frustrating user experience.

If your company is satisfied that eighty percent of its customer touch points end successfully, then this service is not for you. This customized service is for companies that want to uncover the "black holes" which frustrate (and drive away) some of their most highly valued customers.